HomeLane

Completely unprofessional organisation, leaves project in between. I am chasing them for couple of months now, they arent receiving my calls even. Such pathetic organisation

Positive: Quality

Pathetic bunch of people. Nobody responds after payment. No time sense. Promised pay on time rebate never came after calling several times. Do not trust.

Critical: Professionalism, Responsiveness, Value

HSR HL

The first ever worst decision i took is choosing HL. We choose branded interior designer to avoid unnecessary choas or other difficulties. However it was the same experience as set of getting work done by some local vendor. Below are key issues I experienced during the project.

1. They never customize per customer requirements. They have a fixed box which they place it in different dimension and say it as design.

2. In case if u want a unique designs then it is you who have to design it. Cause designers doesn't take proper input from customer and execute. They just keep going with existing designs.

3. End of design phase I requested the designer to set up one last meeting. So that there is deviation from the design/color/size. But it never happen and we were directly asked to sign the agreement on site.

Do you really think a csutomer will come down to site and read the bunch of paper you're brining? I did not read, instead I believed the designer and signed it.

During installation we found mismatch and have to get that corrected.

4. PM assigned to my project never visit the site. He just keeps coordinating over the phone. I have to be on site and keep instructing the carpenters. They done even take precaution steps not to damage the flat. In my case there was lot of scratches in tiles and wall corners was also damaged.

5. Time managent - every day I have to come and wait here for hours and they never came on time. So many days I have to take off and just keep waiting.

6. End of the project HL is suppose to clean the flat and restroom. PM said they don't clean flats, later I have fight for it with the given agreement. They don't have any house keeping staff or 3rd party vendor. Instead they ask the carpenter itself to clean. When my flat wasnt cleaned. PM reported to HL management that cleaning is done. Again I have to fight and finally PM came down to site and picked few house keeping staff from my society and got it cleaned.

7. Before I sign the completion letter. PM informed the office and they issued the warranty. Warranty has to be issued after me signing the completion.letter.

Again have to argue and then they got sign from me and reissued the warranty.

After paying money. I was just keep talking to everyone in HL and there was indeed no help. Just they speak English and nothing much.

Note - their 45 days policy works like this. 30 days for production and 15 days for installation. The 15 days criteria is not applicable for any purchases that is done through HL from 3 rd rdrty vendors. Example chimney, electrical work with in cabinets etc.

So basically they get the woods installed !

8. Post completion we found too many allignment issues and gaps in wardrobe for which the execution team replied per agreement there will 1 or 2 mm differences in the cabinets.

I know am paying more, so that I don't have to take any headache. But that wasn't the case. It was same like local vendor.

I have all the what's chat as proof with me

Critical: Professionalism

We decided to not to proceed with any interiors as our possession date was getting delayed. We informed these people on a whatsapp chat tht we will connect with them later on based on our requirements. But the guy whom we were in touch with for the design and quotation work, upright said "i have heard it many times sir". Is nt it rude.?

Am not sure about their quality and delivery but someway they need to learn to accept the rejection and handle it in a very professional way.

However thank you homelane for the providing quote for our interior work.